General help
Write to this address for account, login and app-related questions
Usually a response within 1 business day; short messages make it faster
Email: [email protected]
9a99 support: email, help center and quick replies
If you need 9a99 support, start here. Dhaka users' questions about bKash, Nagad and Rocket have clear answers
Download APK 9a99 Login Guide
9a99 Contact Email Address
There are 3 separate addresses for 3 purposes
Security help
If you see password, verification or suspicious login, please report here
The security team reviews it separately; many Dhaka users send this at night
Email: [email protected]
APK help
If you have questions about file download, installation, or updates, use this address
Usually works on Android 8+ devices; on some phones you need to grant permission once
Email: [email protected]
Account balance
If you have issues with bKash, Nagad or Rocket, write to this address
Transaction number and time provided make verification easy; Taka accounting can be matched quickly
Email: [email protected]
Time to get a reply
4 types of requests, 4 speeds
Chat reply
If sent in the morning, often a reply arrives within 30 minutes
If the question is brief, the support team reads quickly
General email
General questions may take 12 hours to 1 business day
Providing a screenshot makes the explanation shorter, and the answer clearer
Security ticket
If verification is needed, up to 24 hours may be required
This is checked step by step to prevent deliberate unauthorized access
Document verification
Name, phone and screenshot together speed up the process
One-line emails work better
What to send briefly
- Phone number used on the account
- 1 screenshot of the issue
- Time, date and device name
- bKash, Nagad, Rocket reference
Three quick ways to the help center
Three steps are enough for beginners
First, see the FAQ
Common answers for login, APK and account setup are there
Many questions are solved in 2 minutes
Then write an email
If the problem is written in 2 lines, the team can
Adding phone model and screenshot helps
Finally follow up
If you do not get a reply, reply in the same thread; do not open a new email
Tracking is easier with the same number
Contact schedule and priority
See which task comes first in 4 rows
| Request | How fast | Best address | What to send |
|---|---|---|---|
| Login issue | From 30 minutes to 1 hour | General help | Phone number, time, screenshot |
| Install APK | 1 business day | APK help | File name, Android version |
| Balance match | 12 hours | Account balance | bKash, Nagad, Rocket reference |
| Security check | 24 hours | Security help | Account information, proof, date |
Many Dhaka users send emails in the evening, so replies may be slightly delayed
Other contact methods
Keep two channels handy
Help Center
Answers to common questions are in one place; over 20 small topics already organized
Here you can find both 9a99 Contact and 9a99 Help
Quick update
System notices, maintenance and minor changes are announced here
Even if you don't receive a phone notification, check your
Small tip for local users
Copy and keep bKash or Nagad reference numbers; the same habit works for Rocket transactions
If you need to send images on low network speed, many outside Dhaka use late-night off-peak times
Download the APK and start
If you need 9a99 Support, email, FAQ, and login guide are all available
Get the APK in the final step, then check the help center for needed answers
Download APK